Returns & Refunds

We hope you love your Wildflower Fringe order, but we understand that sometimes things just aren’t quite right.

Changed your mind?

If you change your mind, you can let us know within 14 days of receiving your order that you’d like to return it. You’ll then have a further 14 days to send the item back to us.

Items must be returned unworn, unused and in their original condition. Please take care when trying on clothing and keep all original tags attached.

How to make a return

Please contact us before sending anything back. We’ll provide you with the return instructions and the correct returns address.

Unless an item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

Refunds

Once your return has been received and checked, we’ll let you know when your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Your original standard delivery charge will also be refunded where required under your statutory cancellation rights. Any additional amount paid for an upgraded or express delivery service is not refundable.

Faulty, damaged or incorrect items

If something has arrived damaged, faulty or you’ve received the wrong item, please contact us as soon as possible with your order number and photographs of the issue.

We’ll work with you to put things right, and you won’t be expected to cover reasonable return costs where the item is faulty or incorrect.

Personalised items

Items that have been made to your individual specifications or personalised specifically for you may not be eligible for change-of-mind returns. This does not affect your rights if an item is faulty, damaged or not as described.

Exchanges

We currently don’t offer direct exchanges. If you’d like a different size or item, please return your original order in line with our returns process and place a new order.

Your statutory rights

Nothing in this returns policy affects your statutory rights.

Need some help?

Please get in touch via our Contact Us page and we’ll be happy to help.