Refund policy

Returns & Refunds

We want you to love your Wildflower Fringe order. 🤎

If something isn’t quite right, we’ll always do our best to help. As many of our pieces are made to order, please take a moment to read the information below before starting a return.

Important Information

  • Our returns policy is 30 days from the day you receive your order.
  • Items must be returned unworn, unused, with any original tags attached and in their original condition.
  • Please take care when trying on clothing. We may be unable to accept items showing signs of wear, washing, damage, make-up, fake tan, perfume or other marks.
  • You’ll need your order details or proof of purchase to request a return.

Starting a Return

Want to return something?

Click here to start your return.

Once you’ve submitted your return request, we’ll provide the return instructions and address.

Please wait for your return to be approved before sending your item back.

For change-of-mind returns, return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for parcels that do not reach us.


 Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible so we can put it right.

Please include your order number and, where possible, photographs showing the issue.

Where an item is faulty, damaged or incorrect, your statutory rights are unaffected and we’ll arrange the appropriate resolution. UK consumers have legal rights where goods are faulty, not as described or not fit for purpose. 

Items We Cannot Accept for Return

We’re unable to accept change-of-mind returns for:

  • Items that have been personalised or made specifically to your individual specifications
  • Items that have been worn, washed, damaged or are no longer in their original condition
  • Gift cards, where applicable
  • Any other products that are exempt from cancellation rights by law

Exchanges

We don’t currently offer direct exchanges.

The quickest way to get a different size, colour or style is to return your original item and, once your return has been accepted, place a new order for the item you’d prefer.

Refunds

Once we receive your return, we’ll inspect the item and let you know when your refund has been approved.

Approved refunds will be issued to your original payment method and can take up to 5-7 working days to credit your account. 

For eligible online-order cancellations, UK law requires the standard outbound delivery charge to be refunded too. If you chose a more expensive delivery service, any additional amount above the standard delivery cost does not have to be refunded. 

For returns made under our additional 30-day returns policy rather than your statutory cancellation rights, original delivery charges are non-refundable unless the item is faulty, damaged or incorrect.

Once we issue your refund, your bank or payment provider may take additional time to show the funds in your account.

Cancelling an Order

You can submit a self-service cancellation request within 15 minutes of placing your order.

After that time, please contact us as soon as possible. As our products are made to order, your order may already have entered production and we may not be able to stop it before dispatch.

This does not affect any statutory cancellation rights you may have